Refund Policy

Refunds:

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Refunds are not available for the $200 deposit, regardless of circumstance. Once a costume is complete, a refund is no longer available. If a commission happens to be cancelled during construction, a refund will be warranted based off what work has already been done. This reflects the remaining amount of the total cost and is calculated by hours worked on the suit and materials used. We hold the right to refuse and refund in full at our own discretion. Design and Changes After confirming your slot via deposit payment, you are in our system and your order is placed. If there are any changes you may come across, they must be made before work on your fursuit begins, otherwise they are subject to delays. 

Repairs and Alterations:

Repairs and/or alterations outside of the warranty are at the cost of the commissioner including shipping and return shipping. We may be able to give you an estimate on the cost of the repair, though it is subject to change. Once we have the suit inspected we will be able to give you an exact cost of the repairs as well as the completion time. We will not return a fursuit until it is fully paid for. If you're sending in your fursuit to us to get alterations or repairs we require that the suit MUST be clean before you send it in. We refuse to work on a dirty bodysuit for cleanliness reasons. If you send us a bodysuit that is dirty, a fee for cleaning will be applied. Cleaning a fursuit takes a lot of time so please do it beforehand.